Complex Care

At New Concept Care and Nursing, we understand that some individuals require specialist support to manage complex health needs while maintaining the comfort, familiarity, and independence of living in their own home. Our Complex Care service which is managed by our Registered Manager, Sue Walsh and Nurse Consultant, Emma Mills, provides compassionate, person-centred care delivered by highly trained and experienced care professionals.

Our team is trained to support a wide range of complex care needs, including:

· Neurological conditions such as stroke, multiple sclerosis, Parkinson’s disease, and motor neurone disease.

· Acquired and traumatic brain injuries.

· Spinal cord injuries.

· Respiratory care, including tracheostomy care and ventilator support (where appropriate).

· PEG and enteral feeding.

· Catheter, stoma, and bowel care.

· Medication management and administration.

· Palliative and end-of-life care.

· Support for individuals with complex physical disabilities and long-term health conditions.

Before any care package begins, our Nurse Consultant undertakes a comprehensive assessment to gain a full understanding of the individual’s health needs, personal preferences, daily routines, strengths, and aspirations. This holistic assessment considers not only clinical requirements but also what matters most to the person, enabling us to develop a truly individualised care plan that promotes independence, choice, and quality of life.

We adopt a strength-based approach to care, recognising and building upon each person’s abilities, capabilities, and goals. Rather than focusing solely on challenges or health conditions, we work collaboratively with individuals to identify what they can achieve and how we can support them to live as independently and meaningfully as possible.

The assessment process also involves consultation with family members, significant others, advocates, and healthcare professionals where appropriate.

Every member of our care team receives specialist training and ongoing professional development to ensure the highest standards of safe, effective, and compassionate care.

Whether you require short-term support following hospital discharge, long-term complex care, or respite for family carers, we are here to provide dependable, high-quality care tailored to your needs.

If you would like to learn more about our Complex Care services or discuss how we can support you or a loved one, please contact our friendly team for a confidential conversation.