Privacy Policy

PRIVACY POLICY

UNDER THE GENERAL DATA PROTECTION REGULATIONS (MAY 2018) AND IN SUPPORT OF THE DATA PROTECTION ACT 1998

What is a privacy notice?

A ‘privacy notice’ is a statement issued by an organisation which explains how personal and confidential information about service users is collected, used and shared.  New Concept Care Nursing Training Limited and Meadow Lodge Homecare Services therefore issue this privacy notice as a care provider. It covers information we hold about our service users, how the information is collected, stored and maintained.  This notice is for the service users and any persons who may be responsible for the service user.

This notice has been updated to meet the requirements of the General Data Protection Regulation (May 2018 – Updated to UK GDPR 2021) and supports the Data Protection Act 1998 – Updated May 2018.

What information we hold?

Your information could be collected in a number of different ways.  This might be from a referral by a health or social care professional or perhaps directly from you in person, over the telephone or on a form you have completed.  There may be times that personal information is collected from a relative or next of kin in circumstances where you as the service user are unable to communicate.

What information do we collect?

The information we collect about you may include but not exclusive to details such as:

• Name, Address, telephone, email,
• Any contact we have had with you regarding the area
• We might also gather anonymized data regarding your usage of our website.

Why do we collect your information?

We hold an interest in the collection and legitimate usage of your personal data. If you are not a customer of NCCN, our legitimate interests encompass the use of your personal information to respond to your enquiries and provide you with the requested information. In cases where you are a customer of NCCN, we employ your personal information for the purposes of monitoring, auditing, and providing support and assistance in relation to your queries. It is important for us to have a complete picture as this information enables us to provide the right care to meet your individual needs.

Under certain circumstances, we may request your explicit consent for specific, clearly identified uses of your personal information. This may include situations such as adding your name and contact details to our email marketing databases.

We will be transparent when seeking your consent for any specific utilisation of your information. Should you grant such consent, you retain the right to withdraw it at any time by notifying us via email to info@nccn.org.uk.

What Lawful basis do we have for processing personal data?

Your data is processed under the General Data Protection regulations Article 6 – Lawfulness of processing and/or Article 9 – Processing special categories of personal data.

• Article 6 – Lawfulness of processing
  • Processing is necessary for the purpose of the legitimate interest pursued by the controller or by a third party, except where such interests are overridden by the interest or fundamental rights and freedom of the data subject which require protection of personal data, in particular where the data subject is a child.

• Article 9 – Processing special categories of personal data
  • Processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care

How do we keep your information safe and maintain confidentiality?

 Under the General data protection regulations strict principles govern our use of information and our duty to ensure it is kept safe and secure. Your information may be stored within electronic or paper records, or a combination of both. All our records are restricted so that only those individuals who have a need to know the information can get access. This applies to the use of technology and paper files.

How do we use your information and why is this important?

We use your information to ensure that:

• The information provided to you regarding service enquiries are correct,
• The right decisions are made about your care should you become a service user of NCCN
• To enable us to work well with other professionals involved in other elements of your care
• To ensure care can be planned and controlled

Additional to this your information can also be used to help with the following:

• Reviewing the care provided to ensure it is of the highest standard possible
• Evaluating and improving your safety
• Training of care workers

Do we share information with anyone else?

To help provide you with the best possible care, sometimes we will need to share your information with others. We share information with the Care Quality Commission, our professional regulators, to adhere to our audit obligations. We also cooperate with law enforcement and regulatory agencies during investigations to prevent illegal activities or as mandated by law. Additionally, we collaborate with our internal teams to arrange suitable care if you become an NCCN service user, and we may involve authorised relatives, advocates, or representatives, with your consent.

Do you have the right to withhold or withdraw your consent for information sharing?

You have the right to refuse consent to information sharing at any time.  This is referred to as ‘opting out’. If you choose to prevent your information from being disclosed to others authorised professionals involved in your care, it might mean the care that can be provided is limited and, in certain circumstances, it may not be possible to offer certain services.  The possible consequences of withholding consent will be fully explained to you at the time should this situation occur.

How can you get access to the information that we hold about you?

Under the terms of the Data protection Act 1998 and General Data Protection Regulations 2018, you have the right to request access to the information that we hold about you. If you request this information action will be taken as soon as reasonably possible to provide you with the information you have requested. Requests should be made to Brendan Dean, Tel 01430 876000, brendan@nccn.org.uk.

How long do we retain your information?

We will only retain your personal information for as long as necessary to fulfil the purposes we collect it for, including for the purposes of satisfying any legal, insurance, accounting or reporting requirements. Details of retention periods for different aspects of your personal information are available in our retention policy which is available from Bethany Pearson. To determine the appropriate retention period for personal data, follow national guidelines and consider the amount, nature and sensitivity of the personal data, the potential risk or harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, insurance and compliance requirements.

In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once you are no longer a service user of the company we will retain and securely destroy your personal information in accordance with our data retention policy OR applicable laws and regulations, if we no longer have a legitimate reason for retaining it.

How can you contact us with queries or concerns about the privacy notice?

 If you have any queries regarding the information that we hold about you or you have a question regarding the privacy notice, please contact the data protection officer Brendan Dean, Tel 01430 876000, brendan@nccn.org.uk.

How can you make a complaint?

You have the right to make a complaint if you feel unhappy about how we hold, use or share your information.  We would recommend contacting our data protection officer Brendan Dean, Tel 01430 876000, brendan@nccn.org.uk.

If you remain dissatisfied following the outcome of your complaint, you may then wish to contact the Information Commissioners office:

Post:  Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Web: https://ico.org.uk

Tel: 0303 123 1113

Please note that the Information Commissioner will not normally consider an appeal until you have exhausted your rights of complaint to us directly.  Please see the website above for further advice.