Sue’s Story

Hi, I’m Sue. I’m the registered manager and have worked for NCCN since 2002, when Jays Home Care was acquired.

I became interested in the health and social care sector when I was suddenly needed to provide care for my mother following the sudden and unexpected death of my father, leading to my mother moving in with me and my young family due to her diagnosis of early onset dementia and being unable to live independently. My personal experience sparked my fascination in adult health and social care so I joined a local domiciliary company as a result.

Beginning my career as a support worker in the community gaining experience and knowledge through work based learning and constantly updating my knowledge through CPD, utilising every opportunity for development and growth. Utilising my skills and knowledge I began taking on more responsibility such as delivering training and was promoted into more senior roles as care coordinator, to office manager and finally the company registered manager for both branches. Qualifying in the Level 5 Diploma in Health and Social Care, Moving and Handling, Risk Assessments and First Aid Train the Trainer.

I’m incredibly passionate about the company and my role within it. There isn’t a typical day at NCCN, I enjoy every aspect of my responsibilities particularly the problem solving, I relish the variety of challenges I can be faced with.

Over the years I have met some inspirational and knowledgeable people who I have drawn from to help grow the business alongside my own skill set.

We are incredibly fortunate at NCCN to have an incredibly dedicated team and it’s a privilege to work along side each and every one of them. I value everyone’s contribution throughout the company from the support workers in the community to the office based teams, we wouldn’t be able to offer the high quality service without the commitment shown daily. This has been proven particularly over the last 12-18 months through the resilience and unwavering strength we have seen displayed by team members.