About us
Our locations support Adults in the community, including, but not exclusively people who have physical disabilities, learning disabilities, mental health and age-related needs. NCCN specialises in the provision of large care packages specifically designed for those who need a high level of care supervised by highly qualified nurses and support staff. This includes brain and spinal injury, life limiting conditions and enduring neurological conditions. A Learning Disabilities team provides all levels of care in this specialist area, including the provision of Independent Supported Living services, respite services and home support, specialising in support for those who have Autistic Spectrum Disorder and other complex conditions.
Areas We Cover
Goole
Market Weighton
Pocklington
Cottingham
West Hull
Beverley
Driffield
Bridlington
Barton-upon Humber
And
Surrounding
Areas
A Brief History
Founded in 1992 – A Family-Led Beginning
New Concept Care and Nursing Ltd (NCCN) began in October 1992, founded by Mary Hiley, as a family-owned, nurse-led home care provider. Starting from its roots in Market Weighton, the company was built on Mary’s vision to deliver high-quality, compassionate support within people’s own homes
Regional Growth & Expansion of Services
Over the years, NCC steadily grew its footprint across the region. They opened additional offices in Selby and Knottingley, extending coverage across East Riding, North Yorkshire (including Selby), West Yorkshire, and Northern Lincolnshire. The services broadened from standard home care to cater for older adults, individuals with learning and physical disabilities, brain and spinal injuries, mental health conditions, and complex nursing needs, including end-of-life and high-dependency care
Training, Leadership & Team Development
As a nurse-led provider, NCC emphasised high standards of practice and training.
Over time, we, built a skilled workforce capable of managing specialist care while maintaining values rooted in dignity and respect. Leadership roles were cultivated from within under the guidance of founding director Mary and later overseen by her family, including Andrew Luckett in key leadership positions.
Today & Looking Ahead
Now spanning three offices and employing over 300 staff, we continue to uphold its founding values while responding to evolving community needs. Remaining rooted in expert-led, person-centred care led by Andrew and registered Manager Sue Walsh, underpinned by specialist teams, ongoing training and full career progression from entry-level roles to managerial positions.
Contact us today to
see how we can help
Meet The Team
Andrew Luckett – Director
Hi, I’m Andrew the Director and I have worked within the company for over 20 years…
Sue Walsh – Registered Manager
Hi, I’m Sue. I’m the registered manager and have worked for NCCN since 2002 when Jays Home Care was acquired…
Marie Parkes – Learning Disabilities Service Manager
Hi, I’m Marie. My role within New Concept in Care and Nursing is the Service Manager for the Learning Disabilities division. I started my employment with NCCN…
Brendan Deen – Finance Manager
My name is Brendan. I am committed to supporting the delivery of compassionate care by maintaining…
Emma Mills – Nurse Consultant
Hi, I’m Emma am I the Nurse Consultant for NCCN working across the Market Weighton and Selby branches…
Karl Brown – Senior Learning Disabilities Coordinator
Hello, I’m Karl I have worked for NCCN since February 2010, as part of the LD team…
Bernie Acaster – Area Coordinator
Hi, my name is Bernie and my role at NCCN is Care Coordinator…
Nicola Ward – Newport/Howden Area Coordinator
Hi, my name is Nicola and my role at NCCN is Care Coordinator. I began working for NCCN in April 2023 before this i was a Rota Co coordinator…
Flora Earl – Assessment and Review Officer
Hi I’m Flora and I am one of the Assessment officers at NCCN…
Pam Goodyear – Assessment and Review Administrator
I’m Pam and my role is Assessment Team Administrator…
Courtney Mattholie – Accounts Assistant
Hi, my name is Courtney my role at NCCN is Care Coordinator, I have now been with NCCN for 2 years…
Eleanor Thacker – Payroll Administrator
Hi, my name is Eleanor and I’m the payroll administrator for NCCN…
Stacey Cayzer – Receptionist and Secretary
I’m Stacey and I have worked at NCCN since 2004 as the Secretary PA…
Ellie Chafer – Marketing Officer
Hi, I’m Ellie! I am the new Marketing Officer for NCCN, covering both branches…
